Ooredoo Launches New 'Live Chat' Service on Its App

Championing digital innovation, Ooredoo launched a real-time live chat service on its award-winning app, in a major boost to customer experience. Embedding person-to-person interactions within its internet-based services, the initiative provides a gateway for app-users to receive instant support from the company no matter where they are in the world.

The live chat service will be deployed on both Android and iOS operating systems, with Ooredoo’s customer service champions available from 10am to 10pm, seven days a week. The addition of a dedicated ‘human factor’ on the self-care application will deliver the ultimate convenience through real-time answers to boost long-term relationships to app-users from across Oman.

Feras Al Sheikh, Director of Consumer Sales, said, “Rock-solid customer service is at the core of everything we do, with live chat creating a platform to take satisfaction, time-efficiency, and connectivity to the next level. This is part and parcel of our efforts to transform Oman’s digital landscape and subsequently contribute to a more knowledge-based and interactive telecommunications service.”

He added, “Our new digital strategy focuses on the expansion of our 4G network as well as the introduction of services to help customers fully harness the advantages provided by a faster, more efficient online customer service. These comprehensive efforts exemplify the role we are playing in ensuring as many people in Oman as possible can enjoy the internet to the fullest extent.”

The new app has been designed and consistently upgraded to provide Ooredoo’s customers with a comprehensive online experience that meets their every need. The easy-to-use digital solution puts the company’s point of sale services at the fingertips of users, allowing them to pay bills, recharge, manage multiple lines, and view real-time billing information seamlessly. Available for free on both android and iOS operating systems, the milestone app recently received a Gold Stevie Award during the 14th Annual International Business Awards.