Ooredoo reaches one million mobile money customer milestone

Press release
Published November 4th, 2013 - 09:15 GMT

Ooredoo has passed the milestone of more than one million mobile money customers across its global footprint, enhancing the lives of people and contributing to economic and social development. 

Mobile money enables customers to use their mobile phones to access a comprehensive suite of mobile financial services. The service, which Ooredoo Group companies offer in Qatar, Indonesia, and Tunisia, is a low-cost alternative for customers who do not have bank accounts, or do not have easy access to financial services. 

Typically, customers can transfer money domestically and internationally, top-up their own pre-paid accounts or those of their friends and family, pay bills, and in some markets receive salary payments, using their mobile phones. 

Dr. Nasser Marafih, Group CEO, Ooredoo, said “Passing the one million mobile money customer milestone across our footprint is a landmark moment in our company’s history. We’re proud to support underserved communities who lack access to financial services. The strong take-up by our customers demonstrates the demand for easy-to-use, safe, and affordable alternatives to traditional banks across our key markets, and underlines the new and positive role that communication companies can play in empowering individuals.” 

In Qatar, Ooredoo Qatar has partnered with QNB and MoneyGram on Ooredoo Mobile Money, which enables customers to send money in 197 countries around the world. Ooredoo Qatar has seen strong take-up by international workers who need to send money home to their friends and family. 

In Indonesia, Indosat has partnered with QNB Kesawan on the Dompetku service, enabling customers to use their mobile at more than 200 local organisations, including banks and retail chains. Indosat is planning to expand the programme by offering debit cards linked to Dompetkuso that customers without bank accounts can withdraw money from ATMs. 

In Tunisia, Tunisiana Ooredoo and Tunisian Mail (La Poste Tunisienne) have partnered on mobiflouss, which enables customers to top-up their airtime account, transfer money and pay bills via their mobile.  Through mobiflouss, Tunisiana also launched the first mobile G2P (Government-to-Person) service in the region, allowing Tunisian students to receive scholarships awarded by the Government directly into their mobile wallet.

Myanmar, where Ooredoo recently won a mobile network licence, will be a key area of focus for implementing mobile money solutions in the near future. Myanmar’s large, rural population of 60 million people has limited access to financial services, but will have widespread mobile phone access as Ooredoo rolls out its network over the coming years. 

Dr. Nasser Marafih, Group CEO, concluded: “We are only scratching the surface of the life-enhancing possibilities for mobile money. In the near future, our customers will be able to use mobile money throughout their daily lives, for everything from micro-loans to paying at shops and receiving their salaries. As we transform our operations throughout 2013 and 2014, we will take our expertise to launch innovative and localised mobile money solutions across our footprint – with a strong focus on empowering under-banked communities in markets like Myanmar.”

Background Information


We are on a mission to empower customers across our global footprint to access and enjoy the best of the Internet in a way that is personal and unique to them.

We continue to invest in our networks to ensure seamless connectivity that caters to our customers’ growing digital needs.

We are working as a real digital enabler across our markets and our aspiration is to help people simplify their lives and enjoy exciting and rewarding digital experiences.

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