OPPO Further Strengthens Its 1 Hour Flash Fix Service

Press release

Published September 2nd, 2021 - 07:15 GMT

OPPO Further Strengthens Its 1 Hour Flash Fix Service

OPPO has launched their 'Fast Campaign--1 Hour Flash Fix Service' in Thailand, Philippines, Cambodia, Pakistan, Egypt, Algeria, Kenya, Morocco to provide faster phone repair service experience to their phone users.

Since the introduction of '1 Hour Flash Fix Service' in 2019, OPPO has made it possible for users to have their phones repaired as quick as one hour or less at the OPPO Service Center that supports Flash Fix service. The upgraded after-sales initiative aims to elevate customer's experience under OPPO's service motto "care what you care, within your reach" that empowers users to get their phones repaired within a short period of time.

The 'Fast Service Campaign' have two core components where in August 2021, OPPO's customers are encouraged to provide feedbacks after experiencing the Flash Fix service as '1 Hour Experience Officers' and in July, the company launched a month-long online contest that aimed at improving their technical engineers' skills and motivating them to provide fast and high-quality repair service to the phone users.

During the '1 Hour Experience Officer Project', for customers who came to OPPO Service Center to repair their phones and went through the '1 Hour Flash Fix Service', they would be invited to play a role as 1 Hour Experience Officers and share their experience or suggestions. OPPO regards customers' feedback as the backbone to the brand's commitment on improving their after-sales service for better customer experience.

OPPO invested in training their technical engineers with professional skills to provide this high-quality fast repair service. To this end, OPPO held a month-long contest online in July where a total of 1348 OPPO technical engineers from around the world participated to enhance their service capabilities to meet the increasingly diversified needs of users. The contest examined the engineer's skills in welding completion process and the use of corresponding tools through the theoretical examination, phone disassembly, troubleshooting practice and interview. And finally, OPPO is proud to announce that KRISHNARAJ.R from India, with 5-year experience in the company, stood out after three rounds of competition.

OPPO will uphold the core manifesto "Care & Reach" and constantly strive to provide trustworthy service throughout users' experience journey by delivering human-centric experience that surpasses customer expectations and empowers users to elevate their lives through technology.

For more information, please visit https://support.oppo.com/ or follow @OPPOCare

Background Information

OPPO

OPPO is a leading global smartphone brand, dedicated to providing products infused with art and innovative technology. Based on the brand elements of young, trend-setting and beauty, OPPO brings consumers delighted experience of digital life.

For the last 10 years, OPPO has been focusing on manufacturing camera phones, while innovating mobile photography technology breakthroughs. OPPO started the era of Selfie beautification, and was the first brand to launch smartphones with 5MP and 16MP front cameras. OPPO was also the first brand to introduce the motorized rotating camera, the Ultra HD feature and the 5x Dual Camera Zoom technology. OPPO's Selfie Expert F series launched in 2016 drove a Selfie trend in the smartphone industry.

In 2017, OPPO was ranked as the number four smartphone brand globally, according to IDC. Today OPPO's business covers 40 countries and regions, and has 6 research centers worldwide, providing excellent smartphone photography experience to more and more young people around the world.