Samsonite wins Best Service Performance Brand Award at Dubai Quality Award 2015

Press release
Published April 28th, 2015 - 08:01 GMT
During the event
During the event

Samsonite, the world-class luggage brand in the UAE and a market leader internationally in the luggage industry for over a century has been honored with the ‘Best Service Performance Brand Award’ in the General Retail Category under the Dubai Service Excellence Scheme (DSES) at the Dubai Quality Awards 2015. His Highness Sheikh Ahmed bin Mohammed bin Rashid awarded the winners at the ceremony.  

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, the Vice President of UAE and the Prime Minister and Ruler of Dubai, attended the 21st Business Excellence Awards ceremony hosted by the Department of Economic Development (DED) in Dubai at Sheikh Rashid Hall, Dubai World Trade Centre on 20th April 2015 to honor the 54 awardees of Dubai Quality Awards (DQA), Dubai Human Development Award (DHDA) and Dubai Service Excellence Scheme (DSES) for outstanding pursuit of excellence during 2014. The event was attended by top government officials, industry leaders and other special invitees.

Mr Jai Krishnan, Vice President - Middle East, East Africa & SAARC at Samsonite Middle East, said, “We are honoured to have been awarded Best Service Performance Brand and even more so to have received such an accolade from His Highness Sheikh Mohammed himself. These awards honour businesses and services for their pursuit of excellence are testament to the spirit of innovation which resides within the business culture in Dubai. His Highness instigated and has patronised these awards for the last 21 years in order to promote quality and a culture of excellence within the UAE and beyond, and it is thanks to his vision that businesses are competing for these awards each year. We are truly honoured and humbled to being amongst the winners.”

On the occasion of the glorious win, Mohammad Abu Issa, the Managing Director of Grand Stores

Which is a leading distributor and retailer in the UAE and is the sole authorized distributor of Samsonite products here, said, “We feel great pride at winning the reputed award under the government’s service excellence scheme in recognition of the exceptional customer service at the retail network of the internationally renowned Samsonite stores in the UAE. The award stands testimony to Samsonite and the Grand Stores team’s relentless commitment towards high standards of service to its customers at all 13 retail locations spread across the UAE.”

The award is recognition of Samsonite’s consistent endeavors to provide impeccable quality products and services supported by unmatched operational excellence. This recognition is one of the highest commercial honours in Dubai at the 21st Business Excellence Awards, hosted by the Department of Economic Development (DED) in Dubai.

With the objective of imparting the best customer service, the Samsonite sales teams are given professional training sessions to enhance their product knowledge, service efficiency, communication skills and problem solving abilities.  Grand Stores also ensures that all 13 Samsonite showrooms are aesthetically equipped with fittings and décor as per the brand’s global standards providing the best visibility to the entire range of products.  

Background Information


Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. 

For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional.

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