Shenzhen China Wins “World Smart City Awards - City Award”, Enabling Service Requests to Be as Transparent and Trackable as Online Shopping

Published November 10th, 2024 - 07:05 GMT

Shenzhen China Wins “World Smart City Awards - City Award”, Enabling Service Requests to Be as Transparent and Trackable as Online Shopping

During the event.

On November 6, Central European Time, at the 2024 Smart City Expo World Congress (SCEWC) held in Barcelona, Shenzhen stood out from 429 candidate cities from 64 countries and regions to win the World Smart City Awards, demonstrating China's extraordinary strength and potential in building smart cities.

Centered on the theme of “building a new smart city benchmark, making city smarter and life better”, the “comprehensive solution for building a smart city” tendered by Shenzhen integrates the city's people-oriented concept of smart city construction, and provides several highlight cases. The jury committee believes that Shenzhen has comprehensively demonstrated its innovation outcomes and excellent solutions in key areas such as enabling technology, transportation, energy and environment, governance, industry and economy, livability and inclusiveness, safety and emergency response, infrastructure and construction, and created an intelligent and humanistic digitalized city by its unique urban construction philosophy, foundation and landscape.

With respect to social governance, to address the daily troubles of citizens, guarantee unimpeded channels for expressing demands, coordinating interests and safeguarding the rights and interests of citizens, and well handle all formalities, Shenzhen started a comprehensive service reform pertinent to people's demands in 2022 to integrate a total of 537 demand expressing channels, and set up the platform of “@Shenzhen—express channel for people's demands”, so that the masses can report their demands in a more efficient and convenient way. In addition, the platform provides the entire handling process in a real-time manner, making it as visible and traceable as the online shopping process. Over the past several years, the platform has handled more than 37 million cases, with timely response to around 90% of the appeals, gaining an overall satisfaction rate of over 99%.

Shanghai Tomorrow City & Ent.Dev. Co., Ltd.

http://www.smartcityexpo.com/

Background Information

Smart City Expo World Congress

Asia holds 60% of the global population. With its diverse ethnicities, geographical environments, historical cultures, and economic development backgrounds, urban development in this region is full of tremendous potential and rich diversity. In order to further encourage and promote the development of these diverse cities, the 「Region Smart City Awards*」, has been established for the first time.

The aim of this award is to set benchmarks for the development of Asian cities by selecting and recognizing outstanding projects, enterprises, and leaders. By sharing their successful experiences, cases, and insights, we hope to connect the challenges of urban development with business solutions, promote substantive cooperation between government and business, and drive the smart transformation of Asian cities in digitalization, green low-carbon, and sustainable development fields.

Emerging Cities in Asia refer to Asian cities where the economy is rapidly growing and urbanization is accelerating. These cities usually have large populations, active commercial activities, and increasing international influence. They demonstrate significant development potential in various fields such as economy, technology, education, and culture. The main challenges faced by these cities include balancing infrastructure construction, environmental protection, and social welfare. Meanwhile, the strong interest and significant achievements of emerging cities in Asia in smart city construction and innovative technology applications are gradually becoming a focus of global attention.