Silah launches First Middle East Contact Centre in the Cloud Solution

Press release

Published October 2nd, 2011 - 08:48 GMT

Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, has launched Contact Centre On-Demand for its GCC-based clients. Available for the first time in the Middle East, based on state-of-the-art cloud computing technology this latest Silah solution will transform the way companies provide technology for their contact centres and office workers.

This solution offers substantial savings for companies who wish to use leading-edge contact centre services without investing in the necessary technology and infrastructure, thus significantly reducing capital and operating costs. Silah will provide customized user interfaces, performance monitoring syastems, advanced security measures for data storage and improved accessibility as a part of the service. Companies can now enjoy the benefits of a multi-million dollar technology solution for a fraction of their original cost. In the first year alone companies can make up to 90% saving.” concluded Tawfik.

According to International Data Corporation, a global provider of market intelligence for the information technology, estimates that public cloud products and services market currently stands at around USD16 billion and set to grow to USD56 billion by 2014.

“Cloud computing is the latest innovation in the IT sector today and by jumping on-board early we hope to be a key innovator in this growing field,”said Joe Tawfik, CEO, Silah. “We hope to differentiate ourselves from our competitionas a company that accesses the best technology available to help our clients increase profits.”

AMI Partners, a global strategy consulting firm, research estimates that SME cloud spending to be in the excess of USD100 billion by 2014 globally.

Joanne O'Flynn, Technology Manager at Silah, commented on the new technology solution, “Pay-as-you-gotechnology solutions are becoming mandatory for a company wanting to show high return on investment. We plan on rolling out Call Routing, Workforce Management, Virtual Desktop Infrastructure, Knowledge Management Systems, Customer Relationship Management and Application Development and Management products in the upcoming months. A basic telephony solution will also be offered for office workers. The underlying core technology for our on-demand solution is Cisco”, added O’Flynn.

Background Information

Silah

Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.

We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. We are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC we operate with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.