United Development Company launches ongoing Five Star customer service programme
United Development Company (UDC), master developer of The Pearl-Qatar (TPQ) launches “5 Star Service Starts With Me”. The ongoing performance management programme is part of its commitment to strengthen the value of Five Star Service both internally as well as towards customers, visitors and residents at The Pearl-Qatar.
A primary focus of the programme is to increase awareness and dedication of its workforce from various levels of management to all valued staff.
To demonstrate its dedication in realizing this goal, UDC engaged prestigious international consulting and research company, The Gallup Organization in a three year commitment to conduct many initiatives that will result in underscoring the company’s ethos that “Five Star Service Starts With Me”.
By gathering both staff and residents’ input, UDC in collaboration with The Gallup Organization will devise training programs for employees to improve their Five Star Service.
In a recent address held at The Pearl-Qatar to more than 1200 staff from all subsidiaries of UDC, Managing Director and UDC President Khalil Sholy, emphasized that delivery of Five Star Service was integral to the Company’s culture and that everyone was important and mattered in the improvement and contribution towards the provision of a Five Star Service.
“The Pearl-Qatar is the most glamorous address in the Middle East, not just by providing the most luxurious physical facilities and programs, but by striving to be recognized as the best in all that we do and offer. The Five Star programme aims to exceed in achieving the lifestyle residents, retailers and visitors expect and should have,” said Sholy.
“We have hired an internationally recognized company, to solicit everyone’s input and devise training programs for us, because we are serious about transforming our corporate culture into one that is also a premium service culture”.
Following the address, was a question and answer session directed at the Managing Director and President Sholy. The UDC staff open meeting was the official launching of the partnership with The Gallup Organisation.
For more than 75 years The Gallup Organization has been one of the most respected and trusted consulting and polling companies in the world with a long track record of assisting corporations to achieve greater levels of success. The Gallup Organization has more than 40 offices around the globe.
A strategy and programme will be developed, implemented and continually updated by UDC to achieve and maintain its status as a premier Five Star Service provider.
United Development Company
United Development Company (UDC) is a leading Qatari public shareholding company with a mission to identify and invest in long-term projects contributing to Qatar’s growth and providing good shareholder value. Established in 1999, the Company was first listed on the Qatar Exchange in June of 2003. It has an authorized share capital of QR 3.5 billion and total assets of QR 18.3 billion at 31 March 2019.
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