VIVA honors top performing legal collection agents

Kuwait’s fastest-growing telecom operator, VIVA held an honoring ceremony on 17 February to reward its top performing legal collection agents at Le Notre restaurant. 

Attending the ceremony were Essam Al Assoussi – Chief Regulatory and Corporate Affairs Officer, Dany Doueik – Chief Commercial Officer and senior managers from VIVA’s legal department. 

VIVA honoured the agents for their consistent support for VIVA’s legal department in the collection process. In appreciation of their efforts, VIVA awarded and recognized the companies to reflect the strong relationship and cooperation as business partners. 

First place, for the largest amount of debt recovered, was awarded to Al Twaijri and Partners Law Firm, second was Fawaz Al Mekhled and Abdel Aziz Al Banwan lawyers, and third place went to Al Rai Group Law firm. 

Further awards were made to the International Collections Company, Al Markaz Legal, Consulting Group (Esteshara Group), Saad Al Khana Law Firm, MMI Company, Habib Manawer Legal Office, Fahad Al Bassam Legal office, Consulting Group (Al Esteshariya Group). 

VIVA’s Chief Regulatory and Corporate Affairs, Essam Al Assoussi emphasized the close and important relationship VIVA has with its partners and agents, who play a crucial role in helping the company operate effectively and efficiently.  Al Assoussi said: “VIVA takes a very considerate and responsible view towards its customers and we will do all it can to work with them and help them if they have difficulty or cannot maintain their contractual commitments. Where appropriate, we enlist the additional help of specialist companies, such as the ones we are honouring today, who have the experience and skills to help us in debt collection.  The assistance they provide helps us to fulfill our own responsibilities as a company to our shareholders and to our customers.” 

VIVA, like many companies, routinely employs the services of professional and legal organisations to assist it with debt issues.  Collection services are used if all other ways to contact and discuss debts with the client have been exhausted.