VIVA presented with three awards at Insights Middle East Call Center Awards

Press release

Published June 13th, 2013 - 09:47 GMT

Al Bawaba

VIVA, Kuwait's fastest-growing telecom operator, announced that it has been awarded the ‘Best Small Help Desk’, and ‘Call Centre Manager of The Year’ and ‘Best Call Center Photography’ at Insights Middle East Call Center 2013 Awards; the only Call Centre dedicated, Professional Services Organization in the Middle East. The awards ceremony was held on 4 June 2013 in Dubai.

The helpdesk staffs dedication to responding to and meeting customers' needs and requests has been translated into excellence, that is worthy of the ‘Best Small Help Desk’ award. These teams are the front face of the company, and we are proud to be represented by each and every one of them.

The ‘Call Centre Manager of the Year’ award won by Munther Al-Saleh, VIVA’s Call Center Manager, represents the team of professionals who are committed to guiding and directing VIVA customers, ensuring a complete and enjoyable service when in need. The award further reflects VIVA’s success through effective leadership and focussed strategic planning.

The ‘Best Call Center Photography’ award represents the company’s creativity in transforming its call center into a place where requests are happily met. Being the energetic and engaging company it is, VIVA is keen to maintain a creative eye even inside its premises and especially in its call centers.

Commenting on this occasion, Salman Bin Abdulaziz Al Badran VIVA’s CEO said: “We are very proud to be presented with these honorable awards, which reflect the continuous and invaluable efforts made by each and every member of the VIVA family. This success is not traced back to an individual but to a team of experts who understand the importance of delivering a fulfilling service. It is an honor to have these efforts recognized regionally by such a renowned entity. I would like to congratulate the teams and VIVA on a job well done.”

The awards were presented by Dominick Keenaghan, CEO and President of Insights Middle East and received by Mr. Munther Al-Slaeh from VIVA telecommunications.

Background Information

Viva

Kuwait Telecommunications Company (VIVA) is Kuwaiti Shareholding Company incorporated pursuant to Amiri Decree No. 187 on 22 July 2008 to operate and manage the third GSM mobile network in Kuwait as per Law no. 2 of 2007. Accordingly, VIVA was launched in December 2008 and was listed on Kuwait Stock Exchange during December 2014.

VIVA is the newest, most advanced mobile telecommunications service provider in the country. VIVA has rapidly established itself in the market through its customer and employee-centric approach.