In order to unify Kodak's communication channels and enhance the efficiency of its customer service, Raya has started up contact center services for Kodak Egypt's customers, branches and distributors through one customer service number.
The center receives requests from Kodak's branches and distributors across the nation, in addition to maintenance requests and complaints from all Kodak Express branches and answering customer inquiries concerning Kodak's diverse products.
Relying on switching technology and customer relationship management solutions, Raya Contact Center's tele-services contribute to combining all customer data to guarantee a larger strategic framework and exceed customer expectations to achieve Kodak Egypt's service standards.
Raya, based in Cairo, provides technological solutions and services. The company has succeeded in introducing several mega-projects in the fields of finance, industry, telecommunications, government and different services. — (menareport.com)
© 2004 Mena Report (www.menareport.com)
