Samsung issues global recall of Galaxy Note7 over battery fires

Published September 4th, 2016 - 05:03 GMT
More than 45,000 Note7s have been sold in the UAE with no reports of faulty batteries, Gulf News reports. (File photo)
More than 45,000 Note7s have been sold in the UAE with no reports of faulty batteries, Gulf News reports. (File photo)

Samsung is recalling the Galaxy Note7 from all over the world due to concerns related to the battery. There have been 35 cases reported so far where owners of the Galaxy Note7 have reported the phone bursting into flames.

Since this is a global recall, the issue also replies to owners of the Samsung Galaxy Note7 in the UAE.

The following is a statement issued by Samsung: 

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

We have reached out to Samsung's UAE office over how the replacement will work in the UAE and are waiting to hear from them. Most likely it will involve you taking the device back to the store you purchased the phone from and getting a new one.


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