Air express company SNAS DHL recently upgraded its telephone systems in Dhahran, Riyadh and Jeddah in order to provide customers with greater flexibility in contacting customer services staff.
The switchover to Siemens HiCOM 330s replaces the previous Ericsson systems and provides greater reporting facilities, automatic call distribution, and call management and monitoring facilities for customer service managers and trainers. The move to Siemens HiCOM PABXs will also allow for the planned centralization of some Customer service functions and provide a platform for a Kingdomwide Virtual Call Center.
DHL offering deliveries in addition to e-commerce fulfillment and intelligent logistics solutions. The DHL network links over 120,000 destinations in more than 220 countries and territories, and employs 71,000 people. DHL is majority owned by Deutsche Post World Net. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
