Telematics, a regional provider of information and communications technology (ICT) solutions, has been awarded the ISO 9001:2000 accreditation for the design, installation, support and provision of professional services within the ICT sector.
Part of the UAE’s Al-Bawardi Enterprises (AE) technology group, Telematics received accreditation after six months of operational reviews, which led to the initiation of internal changes aimed at driving efficient and effective operational practices throughout the organization.
The ISO certification move is part of its long-term strategy to deliver unparalleled customer service, according to a company press release. “Adherence to ISO guide lines gives us a framework of inter-related business processes, leading to the identification of key performance indicators enabling continual improvement in operational efficiency,” said Mike Atkinson, Telematics managing director.
Atkinson says the accreditation will directly impact the way Telematics conducts business, by bringing a structured approach to quality management. “It will help us focus on meeting and exceeding customer needs by allowing us to identify opportunities for potential improvement and ensuring the systems in place allow future changes to be implemented.”
Established in 1987, Telematics integrates networking and communications technologies to empower organizations. The company’s portfolio of service offerings includes structured connectivity solutions, wireless networking, VoIP (voice over Internet protocol), voice, data and media convergence technologies and CRM/contact center solutions.
Telematics installed the first fiber optic LAN infrastructure in the United Arab Emirates (UAE), it has deployed over 400 Avaya certified structured connectivity solutions in the Emirates alone and was responsible for the entire ICT solution of the six-star Burj Al-Arab hotel. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
