CDA participates in the first implementation phase of Dubai Government Services Delivery Model Initiative

The Community Development Authority (CDA) has announced its participation in the first implementation phase of Dubai Government Services Delivery Model Initiative, one of the most advanced systems to improve service led by efficiency enhancement and a stronger customer focus. 

The selection criteria for the government institutions in the first implementation phase of the initiative was based on the five strategic sectors of Dubai Government, the diversity of their nature of work and the structure of these institutions.   

"The Dubai Government Services Delivery Model Initiative paves the way for further cooperation and coordination between government bodies, which will bring about an exceptional level of efficiency and quality across all services, which is in line with Dubai Strategic Plan 2015," said Khaled Al Kamda, Director General of CDA. 

"The main objective of CDA and its partners is to providing customers with high quality services and unique experience that save their time and efforts. This will require more investments in human capital and training to find qualified people who can play a vital role in providing a great customer service experience," added Al Kamda. 

The Dubai Government Services Delivery Model Initiative aims to enhance customer services in Dubai by following global best practices and methods to improve the performance of government organizations, and to provide accurate information on the progress of services. 

The model has been developed based on several key factors including involving customers from different backgrounds, cooperation and coordination between government bodies, prudent spending and others.  

CDA participates in the first implementation phase of the initiative as representative of the social sector in the Emirate and provides wide range of services to a large segment of citizens.