Customers vote Royale Hayat as Best Hospital in Kuwait

Press release

Published February 6th, 2011 - 11:31 GMT

Al Bawaba

Royale Hayat Hospital came in at First Place in the Healthcare Category in the first ever ‘Independent Customer Satisfaction’ survey conducted in Kuwait. More than 10,000 consumers voted in the ‘Service Hero Customer Satisfaction Index (SHCSI)’ survey. The study was focused on rating consumer expectations vis-à-vis their actual satisfaction on several dimensions including ‘Value-to-Price’, Reliability, Product Quality, Staff Behavior, Location et al.

The Service Hero Index is the first independent cross-industry survey in Kuwait including 15 other industries such as Banking, Dining, Telecom, Airlines, Electronics, and ISPs among others. Service Hero aggregates votes only after confirmation of authenticity and originality based on guidelines of an Independent Local Advisory Council creating a benchmark by for Kuwait that is very rich in data and adhering to the international market research protocols by the European Society for Opinion and Market Research (ESOMAR).

Pradeep K. Handa, Chairman of the Royale Hayat Hospital said, “The real heroes are our people in the background, our doctors, nurses and staff that help make this award possible. We are indeed honored by this accolade and thank our customers for their loyalty and support.”

The survey not only acknowledges the quality of inpatient and outpatient services but also that combining hospitality and healthcare as a guiding principle places the Royale Hayat Hospital in a class of its own among leading private healthcare providers in Kuwait.

The Royale Hayat follows a number of standards to achieve this excellence in service including factoring in its own costumer feedback in the hospital’s training and developmental programs.

Dr. Osamah Al Sanea, CEO and Chief of Surgery, explains how the hospital has added new services and specialties to cater to the growing need of ‘quality of life’ services in Kuwait. “We’ve introduced the obesity surgery in 2009 and it’s been one of most popular programs in the hospital”, he says. “Along with our recent Pain Management and ENT programs, we will continue to upgrade the diversity and quality of our health services for the coming year. ”, he adds.

Noted for its exceptional quality in Women & Child Healthcare, the Hospital specializes in multiple services such as IVF, General and Laparoscopic Surgery, Cosmetic Surgery, Dentistry, Imaging and Laboratory services with recently included specialties in Gastroenterology, Pain Management, ENT, Cardiology, and Obesity Surgery.

“Our promise to our customers is safe, modern, quality healthcare in a caring, compassionate and comfortable environment.” said Sanjay Gautam, Chief Strategy & Marketing Officer. “We always put our customers first and reflect trust in all our services”, he added.

Background Information

Royale Hayat Hospital

The launch of Royale Hayat Hospital in 2006, as a manifestation of our Group’s vision to develop a Women’s & Children’s healthcare institute that would blend quality medical care with luxurious hospitality services, signalled a new day and alandmark for healthcare and wellness in Kuwait. For over a decade since its institution, RHH has systematically evolved into a full-fledged hospital and established itself as a referral hub for women’s and children’s healthcare excellence in Kuwait.

Company Profile

Service Hero

Service Hero is a unique concept solely focused on collecting the voice of customers on service standards and creating a list of service providers ranked by category.

Service Hero was established by a team of professionals keen on identifying companies that are service leaders in their market. This team is backed by an Advisory Council, Academic & Independent, which assures results that are impartial, objective and accurately reflect people's preference. Our main goal is to measure the satisfaction level in the market by real consumers in order to help and empower companies to improve their service levels.