An American expatriate in Saudi Arabia tried to make a report to the police operations center in Riyadh when the call was ended because she did not speak Arabic.
The Minister of Interior Prince Abdulaziz bin Saud bin Naif has ordered an investigation into the police’s handling of the call, which was cut off because the woman spoke only English.
In a recording posted on social media, a staff member at the operations center can be heard asking colleagues if anyone spoke English.
The call was then cut off, but another staff member called the woman back and advised her to either speak Arabic or find an Arabic speaker to make her report.
The ministry said the conduct of the operations center staff did not fulfill their responsibilities to serve citizens and expatriates alike.
The minister ordered that those responsible be held accountable and that shortcomings in the 911 Riyadh operations center be addressed.
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This article has been adapted from its original source.
