Tour operator TUI has been blasted after hundreds of passengers were left stranded at Birmingham Airport for more than 30 hours after the runway was shut down.
And a group disabled travellers were trapped on a plan for four hours without food or hot drinks while others were left in the airport with little more than £20 meal voucher.
Rebecca Poulson, from Coalville, Leicestershire, were flying to Kos to celebrate her partner Daniel Stones's birthday.
When they arrived at Birmingham Airport at 2.30pm on Saturday they were warned by their operator TUI that there could be a delay of about 45 minutes to their 4.30pm flight.
A flight from Norway had to make an emergency landing on the runway at Birmingham and caused significant delays as a result.
Miss Poulson said she also understood that TUI had difficulty organising a captain and cabin crew for the delayed flight.
The company has since admitted failing to properly take care of the stranded holidaymakers during the long delay.
Speaking from her hotel in Kos, Miss Poulson, 27, said: 'We're here now but it took us nearly two days to get here.
'I've worked in service all my life and I've never known anything like it.'
After later being told their flight would take off at 8.25pm on Saturday, the passengers, along with hundreds from two other delayed TUI flights to Rhodes and Fuerteventura, were soon having to worry about how they would sleep and eat.
© Associated Newspapers Ltd.