Emarat and DHL Express launch fully automated Service Point at Al Ameen Station in Dubai

Emirates General Petroleum Corporation “Emarat” has entered an agreement with DHL Express, the world leading express company. According to the agreement, a fully automated outlet for express shipments will be installed at one of Emarat’s service stations. This comes within the frame of an experimental project that aims to improve logistic capacity through technical innovations that shall enhance the efficiency of the logistics industry. The project is also in line with Emarat’s aspirations and goals related to the development in the quality of the services provided to its customers. 

Dr. Rahma bin Mohamed Al Shamsi, Retail Sales Manager at "Emarat", said that the provision of such an advanced logistic service further highlights Emarat’s care and its continuous endeavor to adopt the latest technical and technological innovations that contribute in improving Emarat’s services, and at the same time are environmentally friendly.

Dr. Rahma further added that this service is currently available at Al Ameen station on Al Wasl St for evaluation and study, before offering it at several other stations. He also clarified that Emarat would be the first corporation in its industry that provides such a service, the aspect that is in perfect harmony with Emarat’s objectives that include continuous improvement and development in the quality of services provided to the customers. 

In addition, Dr. Rahma explained that the users of this service need to register first on the DHL website, where they will be given an account and a password, which will be required when using the outlet, whether for sending documents and packages or to receive them. 

 “Dubai is the first city outside of Germany to pilot the deployment of DHL Service Point 24/7 and DHL is proud to be leading the introduction of new logistics innovations to our customers in the UAE, said Frank-Uwe Ungerer, Country Manager, DHL Express United Arab Emirates. “In addition to harnessing the power of technology to improve logistics solutions, DHL Service Point 24/7 offers our customers more flexibility and convenience to help maintain their competitive advantage.” 

Created in Germany by DHL, Service Point 24/7 is a pioneering urban logistics solution in the form of a secure stand-alone outlet that gives customers the convenience and flexibility of collecting and dropping-off their shipments whenever it suits.  DHL has been using these service points in Germany since 2001. Today, there are more than 2,500 service points in Germany and around one and half million customers that use them frequently. 

The DHL Service Point 24/7 pilot is the second initiative of the City Logistics program, targeted at three areas critical to Dubai’s growth: reducing congestion, improving convenience and minimizing carbon footprint. This follows the successful initiative led by DED in 2010 in developing the UAE’s first carbon neutral warehouse at Dnata Cargo’s FreightGate-5. 

The introduction of this automated first and last mile delivery concept in the UAE is a breakthrough in logistics technology, designed to offer a simple but sustainable shipping service for individual consumers, SME customers from a wide range of industries, as well as enterprises such as banks, embassies and government offices. 

Beyond offering UAE businesses and individual customers a convenient service that fits into their unique lifestyle or business operation models, DHL Service Point 24/7 is also an environmentally friendly shipment collection and delivery solution. By consolidating shipments at designated locations, the number of courier trips made by vehicles is greatly reduced, which contributes to a reduction in congestion and carbon footprint. Such innovations also help drive efficiencies in the logistics sector and aligns with the Dubai Strategic Plan 2015’s focus on management growth and development and emphasis on environment, planning and efficient infrastructure.