FAMCO (Al-Futtaim Auto Machinery Company) was awarded ‘Material Handling Provider of the Year – 2011’ at the Supply Chain and Transport Awards (SCATA) held in Dubai recently. The awards ceremony was attended by 250 of the region’s top logistics and supply chain executives.
An ISO 9001:2000 (Quality Standard) and ISO 14001:2004 (Environment Standard) certified company,FAMCO is the leading provider of Storage & Handling Solutions in the UAE. The storage and handling division at FAMCO represents brandssuch as Linde forklifts, Dexion warehousing and archiving solutions, automated door systems such as Hart and Nassau, Stertil docking products, storage equipment from Bott and Bruynzeel and office furniture from Meco and Mobil Linea.
The SCATA awards honour achievements of companies supplying state-of-the-art products needed to ensure smooth supply chain operations, including forklift trucks, warehouse racking systems and other storage equipment,with nominees including some of the biggest regional and international players in 16 categories. FAMCO was recognised for going beyond industry standards for customer service, an achievement that has further reinforcedthe company’s market leading position in the UAE.
The award was determined by a panel of eminent judgesincluding Issa Baluch, president of the National Association of Freight and Logistics (NAFL), Salma Hareb (CEO of Economic Zones World), Alex Borg (regional director of Chartered Institute of Logistics and Transport), Sebastian Thomas (projects director at ZAFCO), Shashi Shekhar, founder of the Supply Chain and Logistics Group (SCLG), Warith Kharusi, chairman of Oman Logistics Association and Syed Mustafa, CEO of Saudi Arabia’s Almajdouie World Logistics.
FAMCO’s award was based on the service and support aspect of the Storage & Handling Solutions division and the team is very pleased that their focus on after sales service and delivery, secured them the recognition they deserved.The award submission included achievements in service and parts support for Doors and Docking, Linde Materials Handling and Storage Solutions.
Paul Floyd, Managing Director at FAMCO said, “FAMCO is a customer centric organization and we strive to provide customers with not only high levels of service but also the right product solution for their business needs. We take pride in adding real value for our customers. It is a privilege to be recognized once again by the supply chain and logistics industry for setting the benchmark in customer service. I am proud of the Storage and Handling team, and also pleased that our efforts are being recognized by our peers.”
David Dronfield, General Manager–Storage& Handling Solutions Division at FAMCO said:“We are delighted to have received this award which recognises our contributions to further advance the industry with unrivalled levels of professionalism.FAMCO consistently deliver technically innovative products and designssupported by full after sales and maintenance programmes to ensure maximum return on investment and minimum life cycle costs to our customers.FAMCO is able to provide a complete solution to its customers thanks to the fantastic workforce that provide individual expertise and deliver results that are the outcome of a team effort. The award truly recognises this talented group of specialists.”
Alex Borg, Regional Director, Chartered Institute of Logistics and Transport said: “In the recent years FAMCO has invested heavily on three major facets including Front Line Products, Machinery Handling Equipment and Customer Service levelsthat are unmatched in the Industry. These three aspects have contributed to bringing FAMCO as the front leadersin this business, offering extensive and total solutions to its customers.”