Interactive Intelligence to exhibit at MECC 2011

Press release
Published May 30th, 2011 - 07:49 GMT

Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global provider of unified IP business communications solutions, is exhibiting at the Middle East Call Centre (MECC) 2011 conference and exhibition.

The company will be demonstrating its award-winning Customer Interaction Center (CIC) solution, an all-in-one application suite to manage all contact center interactions on one platform architected for SIP and voice over IP (VoIP). The solution is standards-based with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.

CIC handles all types of communications including phone calls, web chats, faxes and email, for all business users, agents and, supervisors. Workforce performance and customer service become highly consistent with features that bridge the gap between location and technology, allowing customers to take advantage of every aspect of unified communications and interaction management.

“VoIP/IP technology has transformed the way organizations are handling communications across the world, and the Middle East region is no different even with its sometimes strict regulatory stance. VoIP/IP promises significant cost savings and improved levels of efficiency for all organizations embracing the technology. The call center functionality within organizations is one of the first areas to have realized the advantages of VoIP including its ability to support agents regardless of their physical location. A large number of Middle East call centers have now invested in IP based technology or are about to make the switch/commitment. Interactive Intelligence is perfectly poised to address the market demand as our software-based IP contact center solution provides a strong alternative to hardware-centric, multi-point systems”, said Mr. Shaheen Haque, Interactive Intelligence territory manager for Turkey and Middle East.

Interactive Intelligence will also be demonstrating its communications-based process automation solution, Interaction Process Automation (IPA) at MECC. IPA is an all-in-one Communications Based Process Automation (CBPA) solution that moves beyond just “enabling” communications within applications or business process management suites. IPA becomes the process automation platform for the company, orchestrating processes across people, departments, and existing core business applications. Because it was built on top of the Customer Interaction Center (CIC), it leverages proven communications technology that has been in use for years in contact centers around the world.

MECC 2011, one of the leading call center events in the Middle East, takes place 31 May -1 June at the Crowne Plaza Hotel in Dubai. Interactive Intelligence is exhibiting at booth E2.

Background Information

الاحتلال يعتقل أمين سر "فتح" في البلدة القديمة بالقدس

Published February 23rd, 2019 - 09:54 GMT
اعتقالات واسعة طالت عشرات الفلسطينيين في مدينة القدس
اعتقالات واسعة طالت عشرات الفلسطينيين في مدينة القدس

 اعتقلت قوات إسرائيلية صباح اليوم السبت، أمين سر حركة “فتح” في البلدة القديمة بالقدس ورئيس نادي الأسير الفلسطيني ناصر قوس، بعد اقتحام منزله.

وأفادت مصادر محلية لوكالة الأنباء والمعلومات الفلسطينية (وفا) بأن “قوات الاحتلال اعتقلت أيضا الحاج علي عجاج، الذي كان في مقدمة من قاموا بفتح مصلى باب الرحمة يوم أمس الجمعة، إلى جانب ناصر قوس”.

وكانت قوات الاحتلال الإسرائيلية نفذت الليلة قبل الماضية وفجر أمس الجمعة حملة اعتقالات واسعة طالت عشرات الفلسطينيين في مدينة القدس بعد الدعوات للنفير العام نحو المسجد الاقصى المبارك واداء صلاة الجمعة قرب ساحة باب الرحمة المغلق من قبل القوات الإسرائيلية.


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