New call centre to serve Tamkeen’s Enterprise Development Support Programme

Press release

Published August 14th, 2011 - 11:44 GMT

Al Bawaba

As part of its ongoing support of Bahrain’s private sector, Tamkeen launched a dedicated call centre to serve customers of the Enterprise Development Support Programme. The centre went live as of August 14^th.

The call centre will be equipped with a modern automated answering machine to manage and direct call flow, as well as a fully-dedicated customer service team to answer all customer queries. It is expected that these upgrades will improve call flow by up to 90%.

Tamkeen’s Enterprise Development Support Agency’s number (17 565393) remains unchanged, with working hours from 8:30 am to 2:30 pm during Ramadan and normal working hours (7:30 am – 3:30 pm) resuming thereafter.

This step comes in response to the uptake in demand from business owners since a number of updates and enhancements to the programme went into effect recently. In June alone, Tamkeen received nearly 1500 calls (an average 50 per day), which necessitated the establishment of a dedicated call centre to ensure smooth and efficient operations.

The updates to the Enterprise Development Support Programme encompass all schemes under its umbrella (Istishara, Techania, Tasweeq, Tarweej, and Jawda), and came as a result of Tamkeen’s efforts to improve the performance of private sector enterprises in Bahrain, in line with the goals of Bahrain Economic Vision 2030.

Background Information

Tamkeen

Tamkeen is a public authority established in August 2006, tasked with supporting Bahrain’s private sector and positioning it as the key driver of economic growth and development. Tamkeen is one of the cornerstones of Bahrain’s national reform initiatives and Bahrain’s Economic Vision 2030.

Tamkeen has two primary objectives - firstly, foster the development and growth of enterprises, and second provide support to enhance the productivity and training of the national workforce. To achieve these objectives -Tamkeen’s 2018-2020 strategy focuses on Diversifying offerings, Accelerate delivery and Sustaining Impact.