New Toyota service center in Dammam is biggest in Eastern Province

Toyota’s second largest service center in the Kingdom of Saudi Arabia, Mega Khalidiya Body & Paint Service Center, was officially inaugurated in Dammam on Sunday in the presence of Mr. Katsutada Masumoto, Managing Officer at Toyota Motor Corporation (TMC) and Mr. Faisal Abdalla, Vice President of Abdul Latif Jameel (ALJ).

“We are especially honored by the presence of Mr. Matsumoto on the occasion of the inauguration of the Mega Khalidiya Center,” said Mr. Faisal Abdallah. “The new facility has been built to fulfill the demand for body and paint services in the Eastern Province and its size and state-of-the-art equipment emphasizes the importance ALJ attaches to reaching out to its customers in the region and providing them with the highest level of service excellence.”

Speaking at the opening ceremony, Mr. Katsutada Masumoto said: “Mega Khaldiya is not only a milestone for Dammam and the Eastern Province but for Saudi Arabia. Toyota stands for innovation, quality and advanced technology in cars, but its quality standards apply equally to sales and service, as can be seen in this superbly equipped new center that we are inaugurating today.” 

“Optimizing time, effort, effective material management and quality performance are the pillars that our service centers operate on and that our 153 employees at Mega Khaldiya Center are trained on,” added Mr. Abdulla. “Our workshops provide genuine Toyota parts and are manned by highly qualified technicians who use top-of-the-line tools and equipment with the latest technology for vehicle maintenance.”

Eng. Othman Al Orabi, the Managing Director of Maintenance Services at ALJ, said: “The Khalidiya Body & Paint Service Center is the largest of its kind in the Eastern Province and the second largest in the Kingdom with over 16,000 square meters in capacity area. It is staffed by more than 150 qualified technicians who

were trained at the ALJ Center in the latest training programs adopted from Japan and they are continuously updated with the latest technologies in fixing and maintaining Toyota cars. The new Khalidiya Center is equipped with two maintenance lines in order to complete medium and small maintenance services with high quality and speed.”

ALJ supports Toyota with world class standards of excellence through its kingdom-wide network of sales outlets and service centers. ALJ’s Toyota Guest Service Team won the Outstanding Customer Service Award 2010 which is presented by TMC Japan to recognize its distributors throughout the world.