Abu Dhabi Finance, the Emirate's fastest growing home finance provider, presented its model for designing, introducing and embedding company-wide end-to-end change management at the Gartner Project and Portfolio Management and IT Governance summit in Orlando, Florida, USA, which brought together leading analysts and senior IT professionals from a range of industries across the world.
Representing Abu Dhabi Finance, Angus MacKinnon, Head of Shared Services for the mortgage company, shared his experience of strategic IT initiatives as a speaker in the "Governance and the Real Business of IT" session, and explained the importance of moving beyond department needs to looking at all initiatives from a pan-company perspective and incorporating capacity requirements – be it cost, resource or time.
Speaking at the summit, Angus MacKinnon, Head of Shared Services, Abu Dhabi Finance, said:
"Abu Dhabi Finance as a mortgage company is wholeheartedly committed to service and to deliver this to our clients, we need to focus on the genuine business priorities be it people process or system related. What we do internally affects how we are perceived externally, so we have a formal mechanism to manage change and ensure we deliver the right projects to the right people at the right time to the right quality standards.
"We have regular reviews of all change initiatives across the company to balance board, regulatory and market forces. A launch into a new geography or a new line of business can require a realignment of all existing initiatives, and this is why no project should be considered on its own singular merits, its business value capacity required to deliver the value needs to be benchmarked against the overall change portfolio. For a rapidly growing organisation like ours, it is critical that our IT projects can grow with us and work in harmony to suit our changing needs.
"Each project offers an opportunity to learn and develop, and through implementation reviews we harness the lessons learned and measure performance against critical success factors."
MacKinnon was also invited by Gartner to moderate the "Moving from IT Governance to Business Change Governance" roundtable
Gartner is the world's leading IT research and advisory company, and its research findings is used by 80% of Fortune 500 companies.
Abu Dhabi Finance was launched in 2008 with the ambition to become the biggest and the best mortgage provider in the UAE. It has made a substantial investment developing the highest service quality in the market, matched by unrivalled flexibility and value with interest rates starting from 5.75 per cent. The organisation's IT systems and processes make this service proposition possible, while also ensuring practical use within its risk framework.
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