The Al Bustan Palace InterContinental Muscat famed for its lavish surroundings and world class service industry accolades; has been awarded “Best in Class” for its excellence in several hotel specific fields. These awards highlight the Al Bustan Palace’s exceptional performance, standing out from the rest of the Intercontinental Hotels worldwide!
The Intercontinental Hotels Group utilises a system of performance rating referred to as “GSTS” (Guest Satisfaction Tracking Survey). This system is an unbiased assessment of a hotel’s performance, rated by guests and mystery shoppers. A random sample of the results are then processed by Taylor Nelson Software (USA) and translated into real world statistics to indicate the Best performers globally and benchmark the performance.
General Manager of the Al Bustan Palace InterContinental Muscat and Director of Operations (Oman) Mr. Antonio Zamora said: “We are absolutely delighted at this achievement. It is an indication of our drive for excellence and our commitment to continually improve our services and facility.”
From over 37 hotels and resorts sampled in Europe Middle East and Africa region, the Al Bustan Palace was chosen by guests as the “most likely to be recommended”, and received the top awards for “breakfast and food service”, “room service – quality and speed”, “attractiveness of the lobby”, “cleanliness of common areas” and “hotel safety and security”.
The Al Bustan Palace InterContinental Muscat also received second place awards for “TV channels and movie options”, “attitude of staff”, and “cleanliness of guest rooms”.
Mr. Zamora added: “These ‘Best in Class’ results are an inspiring result to our team here at the Al Bustan. It is a rating from our Guests that holds great weight and merit. We aim to be recognised for our service and surroundings that set us apart and make a stay at the Al Bustan Palace a unique and memorable experience.”
The Al Bustan Palace Intercontinental Muscat can proudly boast this recognition that clearly identifies them as a truly world class luxury hotel, adding these accolades to their highly Omanised professional employees and excellent facilities.
To experience the majesty of the Al Bustan Palace InterContinental Muscat, and to witness the fine service and excellence, visit the Al Bustan Palace or call 24799666.
