AwalNet Selects Oracle® Applications to Deliver a Superior Customer Experience
Middle East Communications Service Provider to Leverage Comprehensive Oracle Suite to Help Deliver Next-Generation Services to Customers
Oracle today announced that AwalNet, one of the largest Internet service providers (ISPs) in the Kingdom of Saudi Arabia, will implement Oracle® Applications to deliver a superior customer experience.
To enable it to provide a more personalized customer experience, reduce operational costs and increase user satisfaction, AwalNet has selected Oracle Communications Billing and Revenue Management, Oracle’s Siebel CRM and components of Oracle E-Business Suite.
AwalNet will implement Siebel CRM to manage customer relationshipsand help improve customer satisfaction and loyalty by unifying customer master files to gain a more holistic view of each customer. In addition, AwalNet expects to gain a competitive edge by leveraging Siebel CRM to lower operational costs.
AwalNet is replacing its current billing system with Oracle Communications Billing and Revenue Management to gain a more flexible, scalable solution to help provide accurate, efficient billing processes, while streamlining the ability to manage and maintain the systems.
In addition, AwalNet will implement Oracle E-Business Suite enterprise resource planning (ERP) modules, including Oracle Financials, Oracle Human Capital Management and Oracle Supply Chain Management, to help optimize organizational resources and unify information from various, disparate data systems. AwalNet will gain the ability to provide users with real-time, secure access to data – such as financial reports and human resources information.
AwalNet is working with HCL on the implementation.
“As Internet services in the Middle East become more competitive, we are delighted to support AwalNet and its work to achieve its goal of providing an unparalleled customer experience. Oracle applications will help AwalNet drive efficiency and provide a positive customer experience,” said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.
“AwalNet has always been committed to providing world-class services to its customers in Saudi Arabia and this new strategic project will take our customer service standards to an all new level. We selected Oracle for its unmatched billing, ERP and CRM solutions as well as the local support offered to us by the breadth of experience and unique partnership with HCL. We are confident this project will enhance our capabilities, drive innovation and improve our agility and speed in servicing our customers,” said Fahad Al-Husain, president, AwalNet
