Manama, Bahrain: Batelco would like to apologize to all its internet customers for any inconvenience caused by the recent disruption in the Internet service.
The problem began on 12th August (at 17:30) when a transmission problem at a Saudi network caused the failure of 3 major international uplinks with TATA Telecom, which directly impacted our total uplinks capacity causing service degradation. This problem was resolved on 13th August (at about 15:30), and as a result our service came back to normal.
Unfortunately, on the same day, the operation of 3 other international uplinks was affected at about 17:30 due to hardware failure of a FLAG Telecom core router. This, in turn, reduced our total uplinks capacity resulting in service degradation.
All our Internet services were restored on Thursday 14th August at 13:00, and Internet traffic is currently being monitored by our Network Operations Centre (NOC).
“The degradation of the service was beyond Batelco’s control. However, our dedicated staff at NOC immediately took the necessary actions to ensure full service restoration,” said Batelco Group Secretary and Company Spoeksperson Ahmed Al Janahi.
About Batelco
Bahrain Telecommunications Company (Batelco) is the leading integrated communications’ provider in the Kingdom of Bahrain and a significant force among the regions key telecommunications players.
Batelco serves both the corporate and consumer markets in the most liberalised and competitive environment in the Middle East, and remains committed to delivering cutting-edge telecommunications to its customers in Bahrain and the MENA region. The Company’s management and staff are driven by an enthusiasm for delivering the best customer experience based on innovation, affordability and reliability of products and services.
Batelco offers complete, end-to-end telecommunications solutions for its residential, business and government customers. The comprehensive solutions portfolio covers mobile services, international roaming, Broadband Internet, satellite services, WiFi, and MPLS IP-VPN based network services utilising our Next Generation all IP Network providing Datacoms services over fixed and wireless platforms in addition to managed services including systems integration and management.
Batelco has invested US$1.4 billion in Bahrain’s telecom infrastructure since 1981, including significant investment in NGN (Next Generation Networks) infrastructure which has reinforced the Kingdom’s position as a leading communications hub. The Company’s shares are listed on the Bahrain Stock Exchange with a total capitalisation of approx US$ 3.1 billion as of June 2008.
With an ongoing strategy to grow overseas, the Batelco Group incorporates joint venture operations in Jordan, Kuwait, Yemen, Saudi Arabia and Egypt.
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