Bombardier Aerospace today announced that it will offer its commercial aircraft customers in the Middle East ready access to parts through its existing parts depot at Dubai International Airport.
The 2,800 square-foot (260 sq-m) facility, which currently services Bombardier Learjet, Challenger and Global aircraft customers, will be equipped in the coming months to meet the parts requirements of CRJ Series, Q-Series and eventually CSeries aircraft customers within the region.
Bombardier’s Dubai parts depot facility, operated in conjunction with the ExecuJet Aviation Group, has been delivering an exemplary level of service to the growing number of business aircraft operators in the region since it opened in November 2005.
“As the demand for airline travel grows within the Middle East, we are committed to growing our fleet of commercial aircraft in the region and to providing these commercial customers with the same level of world-class service that we have in place for our business customers,” said James Hoblyn, President, Customer Services, Bombardier Aerospace. “We recognize how critical it is for customers to have support and parts available in their own region. This is another in a number of recent changes we have implemented to elevate our service around the globe.”
In addition to the facility at Dubai International Airport, which also serves as an Authorized Service Facility (ASF) for business aircraft operators, Bombardier maintains a business aircraft sales office in Dubai. As well, Bombardier’s commercial aircraft customers have access to round-the-clock support through two state-of-the-art Customer Response Centres located in Toronto and Montréal, which operate 24/7, 365 days a year.
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