BUPA Middle East, the Kingdom’s leading international private health insurer, has scored another first in the medical insurance industry with the launch an online customer service platform dedicated to its individual members in Saudi Arabia. The new online service allows BUPA Middle East members to view information and to perform transactions through its website www.bupa.com.sa.
Much like accessing your bank account using the internet, the new online service allows members to check their benefit coverage and limits, and view a complete list of the BUPA approved network of hospitals and clinics inside and outside of Saudi Arabia.
Members can also follow up on pre-authorisation requests and track reimbursement claims online. In addition, they have the option to print membership certificates which they can use to obtain medical services within their network in the event of lost membership cards.
This online service is available to all current BUPA Middle East members by simply visiting the website and registering by using their personal membership number. With this new service members have full and secure access to their personal information.
Commenting on the launch, "BUPA Middle East Managing Director Tal Nazer said "This new electronic service empowers our members to transact directly with BUPA at any time that is convenient for them and in the comfort of their homes."
Going on to explain the business objective behind this project, Tal Nazer said, “Innovation is one reason why we are the leaders of the health insurance industry and we are proud to be the first to use online technology to offer our customers a modern, faster way of service delivery. With full implementation of the new health insurance regulations underway the market will continue to grow and BUPA Middle East’s online service is part of our overall strategy to maintain our position as a premium service provider.”
Tal went on to say, "Once again we have raised the bar and set an even higher standard of customer service. Furthermore, it is our intention to continuously update our online platform and offer new features to enhance the services that we provide for BUPA Middle East members."
Information about BUPA Middle East
BUPA Middle East (soon to be known in the market as BUPA Arabia), was established in 1997 as a joint venture between the Nazer Group and the BUPA Group. One of the largest international private health insurance companies, the BUPA Group serves more than 7.8 million members in over 180 counties and employs over 41,000 worldwide. It is the leading health care provider in the UK, Spain, Ireland and Hong Kong and is growing rapidly in Australia, Thailand and Saudi Arabia. Recently, the BUPA Group further expanded its reach with the acquisition of AMEDEX based in the United States and IHI of Denmark.
The BUPA Group owns and manages 39 hospitals, most of them with ISO 9002 certification, 250 nursing homes and health screening centres throughout the UK, 74 home care branches, 49 special care complexes, 40 children’s nurseries and 220 approved health clubs. As a non-profit organization the BUPA Group follow a long-term strategy that aims to improve services and health care support by investing all of its profits back into the business to develop and improve the quality of its services.
