The Community Development Authority (CDA) in Dubai has joined the Unified Customer Complaints’ Portal on the Dubai Government eComplain website to strengthen communication with customers through accredited channels. This initiative is part of CDA’s commitment to applying eGovernment policies and enhancing the level of services provided to customers. Customers can reach the eComplain website through a link on CDA’s main website www.cda.gov.ae.
Joining the Dubai government eComplain website addresses all concerns of CDA’s stakeholders, and strengthens government services in line with the requirements of Dubai Strategic Plan 2015 announced by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President & Prime Minister and Ruler of Dubai.
CDA will implement more initiatives in that regard such as hot lines in the waiting areas of the customer centers for people to register complaints, if any, on the spot. They will also introduce complaints/feedback boxes, wireless connections and self service screens or computers in the waiting areas for people to access the net while waiting.
