Leading industry experts will offer real-life, practical solutions to delegates on the customer service and customer relationship management and technology practices at the 2-day, 4th GCC Government Organizations’ Customer Care Excellence Conference’ organized by Datamatix. Taking place on September 16-17, 2006 at the Dusit Dubai Hotel Dubai UAE, this conference will feature extensive discussions on the customer care practice, Call & Contact Centers, Technology, Business Process and other strategic issues faced by GCC Government organizations.
The conference will focus on developing GCC government employees into customer service experts thereby increasing customer happiness and the net impact services offered by government organizations. By exploring the true nature of existing customer care practices and customer expectations, delegates can expect a better understanding of what they need to do to keep citizens and businesses satisfied with the services they receive. The conference promises not to be just another “canned” boring customer service seminar which teaches the same old stuff. Instead the discussions will dynamically prescribe solutions encompassing your organization’s mission, vision, and customer service strategy.
The conference will extensively discuss customer service, which has assumed its position as the big differentiator in an organization’s success. The conference will provide an interactive environment in which senior decision-makers can find the solutions to their customer service, call and contact centre issues. The program will include question and answer sessions, break-out sessions and networking.
Ali Al Kamali Managing Director of Datamatix & the chairman of the organizing committee said "The conference discusses key issues related to the success of today's government organizations in the emerging regional service industry;" Ali Kamali explains further, "Better Customer care allows Government organizations to redefine their core mission. It’s the tool that allows them to measure their impact and manage the expectations of their clients. By attending the conference sessions, delegates will learn from the experiences of organizations that have successfully tackled these issues head on."
For more information and to register at the Conference, Please visit http://www.datamatixgroup.com or call 009714 3326688.
