The UK is poised to have the most advanced electronic government in the world, according to a report by Deloitte Research. The report says that Electronic self-service options are currently in place or being implemented in 60 percent of UK Government agencies, compared with 53 percent in other leading web-using nations.
If predictions of a boom in internet use in the UK are fulfilled, the country will lead the way in e-government, adds the business research firm.
Deloitte Research predicts that by the end of 2002, senior executives in UK government agencies expect 41 percent of clients to use the internet as their main point of contact.
The researchers say the public has found it easier, quicker and cheaper to buy goods, financial services and holidays on the internet, and expects to be able to do the same with services provided by government.
At present, only eight percent of people use the internet to access government services, such as websites for the Inland Revenue or Department of Social Security.
Deloitte, a business research group, carried out a survey of 250 government agencies in the UK, USA, Australia, Canada and New Zealand. Their executives predicted a five-fold increase in the next two years -- Albawaba.com
© 2000 Al Bawaba (www.albawaba.com)