In another demonstration of its continuing commitment to best practice banking operations, Dubai Bank today announced that it has been recognised for its excellence in two categories at the 2010 edition of the Middle East Call Centre awards. The event, held earlier this month in Dubai, awarded Dubai Bank the top performer in the categories of “Best Recession-Busting Program” and “Best Retention and Motivation Program,” respectively.
On behalf of Dubai Bank, Syed Zia Islam, Senior Vice-President – Ebanking Channels, and Hossein Karimi, Contact Centre Manager collected the awards. The recognition comes in line with the bank’s success at creating a superior customer interaction strategy over the past 12 months.
“The recognition at the Middle East Call Centre Awards is a validation of our customer service strategy and carefully designed customer contact operation,” said Syed Zia Islam. “It also demonstrates our ability to set a high benchmark of performance through a dedicated strategy that cuts across our people, processes, technologies and customer relationships.
“These awards are a just reward for the efforts of our staff at the Contact Centre, whose commitment to excellence forms the basis of many successful customer relationships.”
The award for the “Best Recession-Busting Program” category acknowledged Dubai Bank for its innovative operating methodology that helped the bank sustain a consistently high level of service and enhance overall customer satisfaction levels, resulting in higher loyalty from customers in a recessionary environment.
The bank’s second win in the “Best Retention and Motivation Program Category” was mainly on account of the bank’s continued success at creating a vibrant working environment for employees and enabling them to perform at high levels of productivity.
The Middle East Call Centre Awards event was organised and hosted by INSIGHTS, the regional customer interaction thought leader and was attended by senior executives of leading organisations from across the region.
