In a move to enhance customer satisfaction, Dubai Customs has announced a new customer relations strategy that involves the opening of a direct communication channel with customers to facilitate closer mutual interaction. As part of the new strategy, Dubai Customs will strengthen its customer service mechanism and hold monthly meetings with customers to deliberate at length all aspects related to the services provided by it.
At the first monthly meeting held recently, senior executives from the Customer Relations Department of Dubai Customs briefed customers on the various services being offered by Dubai Customs to streamline processes and expedite clearance of goods. Customers were given a comprehensive presentation on Dubai Custom’s innovative e-Clearance solution, which was developed and integrated into Dubai Customs’ business processes to streamline trade facilitation and digitize customs procedures in order to promote enhanced compliance and administrative efficiency.
At the meeting, customers were also briefed on Dubai Customs’ customer care system and information centre, where trained professionals are at hand to assist customers with their enquiries. The discussions also referred to various other customer services offered by Dubai Customs.
Dubai Customs constantly looks for innovative ways to strengthen its customer services, and the new customer relations strategy reinforces its commitment to increase customer convenience. Dubai Customs provides a host of innovative services that are designed to streamline processes and speed up clearance. Frequent direct interactions with customers will facilitate greater awareness among them about these services. Such interactions will also enable Dubai Customs to better understand customer concerns.
The e-Clearance solution, built on a robust web platform, allows accredited customers to complete all documents related to their cargo manifest online, facilitating faster clearance of goods. The e-Clearance solution has lately been in increasing demand. A total of 426,330 e-Clearance transactions were carried out in the first half of 2006, compared to 163,698 in the same period last year, reflecting the growing success of the integrated online services that Dubai Customs offers customers as part of its e-governance initiative.
