Dubai Customs launches "Sahem" service for receiving feedback on misconduct at work
Inline with the ongoing improvement of the services given to clients striving to achieve its strategic plans above all protecting the local community and enhancing the economic development, Dubai Customs launched "Sahem"; a service that enables the masses and business partners to constantly communicate with it and report any inadequate customs practices; for example, smuggling goods and varied products, counterfeiting and duplicating customs documents for imported and exported goods.
The service allows the masses to communicate with the Department through the hotline 80080080, via the e-mail sahem@dubaicustoms.ae, on fax 04- 3452111 or by using the SMS service.
This new service embodies Dubai Customs commitment to protecting the local community from everything that threatens individuals and affects their health. It also reflects the Department's keenness to preserve the national economy and the rights of producing companies and brand owners.
Dubai Customs urges all citizens to contribute to securing the community and maintaining its stability by reporting delinquency they could observe; for instance, smuggling forbidden goods in passengers' luggage or sea, land and air cargos. Moreover, regarding law-breaking conduct at the local market, Dubai Customs has trained the concerned employees on how to deal with receiving information, analyzing it and tackling it. The Department has also created a database that can be continually updated and benefited from in order to take necessary procedures.
The Department launched this new service that guarantees confidentiality of information received. Besides, the person who is reporting the issue is not constrained with any legal responsibility. It's worth mentioning that all means of receiving information is connected to a 24/7 operations center.
There is a current media campaign to promote the service by distributing signs, banners and brochures that introduce the service in the Airport, all customs centers and shopping areas. The service comes as part of the Department's great interest in the significance of information; that is a vital factor that helps make efficient decisions and ensures abiding by the Department's law and legislations as well as customs ethics by the clients.
