Inline with Dubai Customs keenness to improve its quality services, special counters for women(the service does not include companies' representatives) and people with special needs were allocated at all customs centers in order to make it easier for them to apply for the services without the need to wait in queues.
This new initiative comes as part of the Clients Service Charter that is launched by the Customer Service Department. Mr. Mohammed Faraj Abdulla, Client Management Director said in this regard:" This initiative reinstates our commitment to enhancing customer service and increasing clients’ satisfaction on every level and field especially for these categories such as those with special needs who need special facilities to cope with their needs. This service also takes into account the Arabic and Islamic culture and respecting women’s privacy as we seek to develop our practices inline with our customers’ needs.”
It’s worth mentioning that Dubai Customs has adopted several initiatives in view of customer service and inline with the Department’s social responsibility as well as the cultural diversity in the UAE. For example, Dubai Customs was among the first government departments to teach its employees sign language. It also incorporated Braille language in its Clients Service Charter in addition to launching TARJIM service which gives the clients who do not speak English or Arabic the chance to submit their complaints in their own language in different seven international languages.
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