Dubai Customs receives Corporate Social Responsibility award

Published December 17th, 2009 - 03:51 GMT

Dubai Customs earned the second place for the major organizations category in the Arab world as part of the Corporate Social Responsibility (CSR) awards organized by Emirates Environmental Group.

Ahmed Butti Ahmed, Dubai Customs Director General received the award during the second annual awards ceremony which was recently held at Raffles Dubai Hotel. Ms. Habiba Al Merashi, Chairman of Emirates Environmental Group handed him the award.

Ahmed Butti Ahmed stressed that Dubai Customs gives much interest to CSR and its social, environmental and economic dimensions inline with the Department’s strategy. In this context, the Department has launched, throughout the previous years, several initiatives mirroring its vision, corporate values and moral commitment towards the employees, clients, suppliers and stakeholders as well as the environment and the community as a whole.

Embodying this interest, Dubai Customs was among the first government leading departments to establish a unit within its organizational structure tackling CSR issues entitled Community Affairs and Government Partnership Division. It comprises highly qualified professionals who operate in accordance with a specific strategy and clear goals.

H.E. pointed out that Dubai Customs major role is not only confined to collecting customs duty, but also includes implementing measures which facilitate trade and people movements across the boarders while maintaining the UAE sovereignty at the same time.

He added that receiving the award reflects on the Department’s commitment to incorporating and launching innovative initiatives in the fields of social development and sustainability besides its commitment to safeguarding the local community and economy against all threats. This is also clearly represented in its efforts protecting Intellectual Property Right (IPR) and combating the smuggling of narcotics and other harmful items into the UAE.

He said that the launched and implemented initiatives throughout the previous period varied; there were those targeting the community in general, other initiatives were dedicated to the clients, stakeholders, clearance agents, suppliers, traders, employees and national cadres as well as other environmental initiatives. Needless to say, we were careful to maintain sustainability and get the best possible social and economic yields from any of the aforementioned initiative. 

As for customer relations, the Department is keen on bridging and communicating with them in order to identify their feedback and expectations regarding the services. It strives to constantly enhance and develop them in the easiest possible way to meet the clients’ needs. An outstanding example of such initiatives is the Client Service Charter which includes and confirms a number of its commitments to the clients. For instance, TARJIM service allows the customers to submit their complaints in 7 different international languages; Spanish, French, Chinese, Persian, Indian, Urdu and Russian besides Arabic and English. The service keeps pace with the cultural and linguistic diversity in the UAE and Dubai Customs day-to-day clients.

Dubai Customs considers its external clients as genuine business partners and provides them with the top quality services. Dubai Customs also values its employees especially the competent, skillful and productive ones who contribute much to the success of the Department. Therefore, providing a healthy work atmosphere; that motivates creativity and innovation and recognizes employees’ efforts, is a must in order to increase their career and corporate satisfaction inline with Dubai Government directives with regards to human resources.

As for the community, many humanitarian and charitable initiatives were launched and implemented in cooperation with the approved charitable organizations in the UAE such as Zakat Fund, Dar Al Ber Society and Al Maktoum Charitable Organization. The initiatives targeted specific society segments and reinforced communication with the elderly, the sick, children, schools and hospitals throughout the year. Dubai Customs aspires to support voluntary and humanitarian culture among the employees, which is why they were given the chance to volunteer in the charitable cause of their choice for a paid working day in a bid to foster the concept.

Moreover, Dubai Customs gives much interest to nationalization through organizing, sponsoring and participating in career fairs and providing training programs for Emirati students in order to prepare them for the work market.

The Environmental initiatives kicked off by the Department are inline with the UAE general directives and vision towards rationalizing energy consumption and utilizing recyclable materials. The Fishermen Project is just one of many other environmental project that integrate sustainability.

Dubai Customs considers all its initiatives moral commitments and give-backs to the society while benefiting both the current and the future generations.

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