HP has signed a multi-million dollar, five-year contract with Emirates Group for a full IT and business services management solution in a bid to enhance customer satisfaction and optimize IT services.
The HP OpenView solution will be deployed to manage the Group's complete IT infrastructure that includes the network, desktops, systems, database, application and business services in addition to IT assets life-cycle management. HP and Emirates Group will collaborate to design ITIL compliant processes to implement them as part of this solution.
"Emirates has established a world-class reputation for innovation and state-of-the-art operations. The decision to go with HP OpenView Management Solutions is a great reflection on our software in this fast-growing and highly competitive Enterprise market," said Anas Jwaied, Software Sales Director of HP Middle East.
"HP OpenView solutions will allow Emirates to increase the performance of its IT services, control and ultimately reduce costs, mitigate risks, plan, automate and manage change in real time, and map IT applications to their lines of businesses, this will enable Emirates to achieve the desired Service Level Management. In essence, HP OpenView solutions offer companies a unique vision and proven results that directly impact the bottom line.
"HP's ability to provide a complete solution from Infrastructure through to Business Service Management is also making HP the number one choice not just in aviation but other key vertical sectors in the Middle East such as Oil & Gas, Government and the Telecom sector," adds Jwaied.
Emirates Executive Vice President Service Departments Nigel Hopkins commented: "Emirates chose HP based on a thorough assessment of their abilities to provide us with a world class Enterprise and Business Service Management solution that would meet our immediate and future business objectives of improving quality of service, security, enhancing customer satisfaction and optimizing IT services."
Revealing details of the project, Hopkins explained that Emirates Group will extend the project beyond the scope of the initial implementation to cover various other areas of their business. "We have been impressed with the breadth of HP's solution and its ability to meet our highly diversified and demanding infrastructure management requirements. HP's OpenView solutions provide the reliability, scalability, and performance required to continuously provide high-quality customer service. For us, HP was a strategic choice to support our growing business and maintain the highest standards of quality and performance," concludes Hopkins.
HP will ensure that capacity management and performance optimization information are readily available, leading to reduced costs. In addition HP will provide proactive and automated monitoring as well as tools to focus on root-cause analysis to ensure higher customer satisfaction. The solution will provide end-to-end measurement of transaction performance and availability to allow effective Service Level Agreements between Mercator, the IT division of the Emirates Group and its customers.
The agreement includes HP’s successful partnership with regional distributor Emitac, an HP OpenView Platinum Business Partner. Commenting on the Emirates Group deal, Emitac’s CEO Suhail Issa, said: “Partners must excel in providing optimal resources for sales, consulting and implementation. Emitac has a dedicated quality team of HP Software sales and technical professionals committed to delivering best-in class services and support, as well as meeting and exceeding world-class customer expectations."
About HP
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended July 31, 2005, HP revenue totaled $85.2 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at www.hp.com.
About HP Middle East
HP is the largest technology and solutions provider in the Middle East with 670 employees and subsidiaries in Dubai, Abu Dhabi, Riyadh, Jeddah, Khobar, Cairo and Ramallah servicing the GCC, Egypt and the Levant. HP has been present in the Middle East since 1968, and opened its first regional office in 1994.HP Middle East is the market leader for Enterprise, Small and Medium Business and Consumer technology products, and offers a large portfolio of solutions and services in various business domains.
