Emirates Group Signs the First Multi-Year Network Support and Optimisation Contract with Cisco in the UAE Financed Through Cisco Capital

Published May 2nd, 2010 - 10:03 GMT

Cisco today announced that the Emirates Group, one of the leading global forces in travel and tourism operation, has signed the first ever three-year contract for the purchase of Cisco network support and optimisation services to be financed by Cisco Capital (Cisco Systems Finance International, Ireland) in the UAE. Emirates Group has selected Cisco Gold partner Gulf Business Machines (GBM), a leading IT solutions provider in the Middle East fulfilling the IT requirements of local, regional and international organizations in the GCC, to purchase Cisco services and work closely with Cisco to deliver these services and support the Cisco infrastructure. 

The agreement represents an important milestone for Cisco in the UAE as the Emirates Group is one of the first companies in the region to utilise the additional innovative resources that Cisco has to offer beyond its products and standard maintenance services. Additionally, the agreement demonstrates Cisco’s ability to adapt to change and align with the Emirates Group’s business and financial requirements.

Emirates Group IT was looking for a network support service provider and Cisco was selected based on its service offering, value for money and return on investment. The agreement will allow Emirates Group to evolve its IT infrastructure as business demands grow and technology advances.

Highlights/Key Facts:
• The three-year agreement provides the Emirates Group with Cisco SMARTnet services for rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximise operational efficiency. Additionally, Cisco will provide end-to end network optimisation services as well as focused technical support.
• The agreement represents an important milestone for Cisco here in the UAE as the Emirates Group is one of the first companies in the region to utilise the additional innovative resources that Cisco has to offer beyond its products and standard maintenance services. Additionally, the agreement demonstrates Cisco’s ability to adapt to change and align with the Emirates Group’s business and financial requirements.
• Cisco Capital is a wholly owned subsidiary of Cisco Systems specializing in providing effective financing solutions for Cisco solutions worldwide. As the captive for Cisco products and services Cisco Capital is uniquely positioned to provide the most competitive and flexible financing.

 

 

Supporting Quotes

Patrick Naef, divisional senior vice president IT, Emirates Group
“The Emirates Group is always looking to expand its portfolio with strategic ventures that will enhance its commercial proposition, revenues and reputation. The financing through Cisco Capital will help us to continuously deliver the necessary financial enhancements to our information technology infrastructure to service our ever growing customer needs and maintain a competitive edge.”


Wayne Hull, general manager, Cisco, UAE
“The Cisco Capital financing for Emirates Group marks a major step forward in the way Cisco does business with organisations in the U.A.E. as we increasingly seek innovative new business solutions to meet the ever-changing needs of our customers.  As a result of this we will be able to build on the existing agreement for future projects and solutions, enabling the Emirates Group to proceed with future projects jointly with Cisco.”


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