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Emirates NBD, a leading bank in the region, announced today the launch of its “Customer Day” programme 2010. Hosted by Emirates NBD Chairman, His Excellency Ahmed Humaid Al Tayer, the 2010 launch recently took place at the bank’s main branch at its Group Head Office in Deira, Dubai.
The ongoing programme is designed to improve the level of overall customer satisfaction by increasing dialogue between clients and bank staff. As well as interacting with Emirates NBD management, customers are also invited to share opinions and feedback about the bank’s services and products. This can also be done throughout the year by placing customer feedback forms in suggestions boxes available now in branches.
“In the today’s competitive marketplace, it is increasingly important for businesses to maintain the highest standards when it comes to customer service,” said His Excellency Ahmed Humaid Al Tayer, Chairman, Emirates NBD. “This ongoing annual programme has been designed to provide unique opportunities for the bank’s management and staff to interact more closely with our customers and understand their distinct evolving needs. We are pleased to have held the first event of 2010 and look forward to hosting further such events in the months to come.”
“Our first ‘Customer Day’ this year has proved a tremendous success,” said Jamal Bin Ghalaita, Group Deputy CEO, Emirates NBD. “We recognise that our clients are our greatest source of learning, and that this ongoing dialogue will provide us with significant opportunities to further improve the experience of banking with Emirates NBD. This initiative is integral to the bank’s long-term focus on service quality.” he concluded.