A winning cargo airline must have flexibility and superior attention to service, said decision-makers from Germany’s cargo industry when they recently voted Emirates SkyCargo as the top carrier on the German market. Emirates SkyCargo took first place in the survey which pitted it against other leading industry cargo carriers.
The Aircargo Performance Study, conducted by German market research institute Emnid, surveyed 240 German air cargo forwarders on 55 leading international cargo airlines operating in Germany. Forwarders were asked to answer questions concerning airline quality, customer orientation and price-performance ratio. Emirates SkyCargo attained 777 points out of 1000 and an outstanding market reputation score of 99 percent, making it top choice for Best Overall Air Cargo Carrier and Best in Overall Service Quality.
The results of the survey were published in early April by Logistik Inside, the leading trade publication for the logistics industry in Germany. The results were further highlighted in one of the country’s largest daily newspapers, Die Welt.
Ram Menen, Emirates Divisional Senior Vice President Cargo said: “The true honour of this distinction is that we have been named number one from our most important stakeholders- our discerning customers. Since commencement of operations 20 years ago, Emirates SkyCargo has been committed to delivering service excellence.
Our ability to provide the flexibility so highly prized by our customers is a result of our quick response times, versatility, a dynamic young fleet and a team of highly motivated people.”
Emirates SkyCargo has over three percent market share in Germany. Improvements in IT will be further enhanced with a cutover to new generation SkyChain infrastructure. These improvements, together with exponential growth in its fleet, will make the airline well-positioned to accommodate increases in transport volume which, globally, are predicted to triple over current levels in the next two decades. In Germany, that growth is anticipated at a rate of thirteen percent annually.
Contact:
Sarah Shaughnessy, Corporate Communications,
Tel: (+9714) 203.3975, Mob: (+97150) 640.4754;
Email: sarah.shaughnessy@emirates.com, visit: www.emirates.com
About Emirates SkyCargo:
Emirates' 91-strong fleet, which includes 82 wide-bodied passenger jets and nine freighters (three A310-300Fs, five Boeing 747-400Fs and one 747-200F) is one of the youngest in the skies. Emirates SkyCargo now serves 83 destinations in 57 countries in Europe, North America, Middle East, Africa, the Indian subcontinent and the Far East.
It moved 838,400 tonnes of freight in 2004-05 - an increase of 27 per cent over the previous year - while the division's revenue grew by 42 per cent to Dhs 3.4 billion (US $940 million), accounting for a record 21 per cent of the airline's operating revenue.
In 2005 it has won a clutch of awards: 'Air Cargo Carrier of the Year' from IFW, UK (2nd year running); 'Best Air Cargo Carrier - Middle East' from Cargo News Asia (3rd year running); and 'Best Cargo Airline to the Middle East' (17th year running), 'Best Cargo Airline to the Indian subcontinent' (8th year) and 'Best cargo airline to the Far East’ (2nd time) from Air Cargo News.
Emirates SkyCargo's Priority Service assures on-time delivery throughout the world, while the extensive trucking and off-line partner networks ensure comprehensive coverage where customers need it most. SkyChain, the one-stop web shop with many value-added features, enables customers to obtain information as well as transact business online.
