Empost, the UAE’s national courier service, has entered into an agreement with the Consulate of Philippines to deliver passports and consular documents to all clients of the consulate in the UAE, through its Jawaz service. The move is expected to greatly benefit the 200,000 strong Filipino community living in the Emirates.
Commenting on the partnership, Sultan Abdel Rahman Al Midfaa, Empost Deputy General Manager, said: “The Jawaz service will help both Empost and its customers, as it will significantly reduce the number of visitors to the department, who will be able to carry out all their transactions over the internet and receive documents by courier. The agreement with the Consulate of Philippines is part of Empost's continuing efforts to reach out to more sections of the society and make Jawaz accessible to as many people as possible. The service facilitates speedy delivery of completed documents to and from the Consulate.”
Customers can avail the Jawaz service by purchasing a sticker for Dhs.10, which will have two portions. The first part will contain details of the customer and the service required. The second part will consist of the reference number, which needs to be retained by the customer for tracking and tracing the documents.
“Jawaz provides call centre service as well as a webpage for tracking documents, which will enable customers to know the exact status of their documents anytime they want. Further, the documents are delivered to the customer anywhere in the UAE within 48 hours,” highlighted Al Midfaa.
Consul General, Generoso Calonge, Philippines Consulate General, said: “Availability of the Jawaz service comes as a huge boon to the large Filipino population in the UAE, who no longer need to spend time standing in long queues to collect various documents from the consulate. This agreement will ensure speedy and timely delivery of documents to all Filipino nationals. Moreover, customers can be assured of safety of their valuable documents as Empost takes responsibility for any charges for the loss of documents.”
“The Consulate of Philippines is the third Consulate that Empost has entered into a partnership with, following the Syrian and Indian Consulates. Providing high quality customer service will continue to be at the core of Empost’s operations and we will constantly look to introduce new services and facilities that can benefit a large section of UAE’s population,” concluded Al Midfaa.
Empost is also the strategic partner of the federal and local governments as well as several government sectors for delivery of documents from government offices to customers.
