Globitel’s Expedition to Asia Pacific

Published November 1st, 2009 - 10:17 GMT
Globitel, the globally growing provider of Telecommunication and Call Center Solutions, has started a new road show to establish a new sales force presence in Asia and to appoint new channel partners serving the ever growing needs of the contact center industry in the Asia Pacific market.
Following its success in the Middle East and Africa, Globitel’s Asia Pacific expedition complements its strategy to become the global leader for customer care solutions serving the needs of contacts centers of all industries including telecom operators, outsourcing, health, financial sector, security services and others with the most personalized solutions and service possible.
Commenting on Globitel’s road show, Mr. Samer Halawa, Globitel’s President says: “This strategic move outgrows from Globitel’s awareness of the importance of this diverse market that has long been at the leading edge of innovation in technology, applications, services and business strategies especially in the contact center industry. We are keen to position Globitel as the partner of choice for Asia Pacific Contact Centers serving their needs with customized and cost-effective solutions to lower their operational expenses and boost the quality of service offered.”
Globitel offers a wide range of Customer Care Solutions, to include Quality Monitoring, Workforce Management, Messaging Gateways and more, that help bring the contact center’s management towards business excellent, structuring and organizing the contact center for greater competitiveness and creating excellent customer experience.
It is worth mentioning that recently Globitel has passed the interoperability verification test of its Quality Monitoring solution with both Cisco and Avaya and has been awarded the IVT certification. Globitel is continually pursuing to having all of its solutions accredited by different PBX/ACD vendors.

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