HP Helps Telecoms Manage Customer Experience with New Operations Support Systems Software
HP today introduced three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.
As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received.
The three solutions are: HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer.
This customer-centric approach to service assurance is now essential in a competitive market where customers access many kinds of services from many kinds of devices.
“Service providers can now focus on the quality of experience – and reduce costly defections – with HP’s customer-centric approach to service assurance,” said Mounir Mahmoud, Software Director, HP Middle East. “The HP solutions give service providers the OSS tools they need to detect, identify and resolve problems before they affect the customer.”
Service providers must employ a variety of OSS software to automate the complex task of resolving problems before the customer experience is adversely affected.
Each of the HP solutions addresses specific processes in the customer experience management “life cycle.” These include detecting a potential problem, identifying the root cause, fixing the problem and preventing its recurrence.
These HP solutions provide key OSS functionality and can form a complete customer experience management program when combined with proven HP NGOSS solutions and HP Solutions Consulting Services guidelines.
