Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure, Worldwide1report.
The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting http://www.inin.com/gartnermq/, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
“We believe our position in Gartner’s leaders quadrant reflects our ongoing commitment of listening to customer needs, then creating innovative technology products and services that most effectively meet those needs,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “To help fulfill that commitment, we’ve improved our ability to service large enterprise contact centers, continued our aggressive investment in R&D to offer even greater return on investment, and expanded our worldwide direct and channel sales and support infrastructure.”
Mr. Shaheen Haque, Territory Manager, Turkey and Middle East for Interactive Intelligence Middle East commented, “Gartner’s latest report positioning Interactive Intelligence as one of the worldwide leaders in contact center infrastructure provides a huge support to our business development efforts in the Middle East and will help us gain the confidence of both customers as well as channel partners in this region who are not yet familiar with our company. It comes at a perfect time when we are making concerted efforts to raise our profile in the Middle East and widen our customer base”.
According to Gartner, vendors positioned in its leaders quadrant “are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”
Interactive Intelligence has developed an all-in-one IP communications software suite that’s scalable and standards-based. The suite offers single-platform architecture designed to deliver a comprehensive set of applications without the cost and complexity introduced by multipoint products. The company’s flagship product, Customer Interaction Center™ (CIC), provides multichannel contact center automation, enterprise IP telephony, and business process automation for mid-size to large enterprises.
“We’ll continue to build on our vision of a streamlined communications solution in order to give contact centers a viable alternative to the complicated tangle of proprietary devices offered by the rest of the pack,” Brown said. “This year our customers can look for even more value for their money, including enhanced hosted deployment options, a totally unique process automation application, and break-through solutions for key vertical markets, including insurance, outsourcing, and collections.”
