The Middle East Call Centre '10 (MECC '10) show is taking place this week, bringing together the region's top call centre professionals and the industry's leading suppliers for their annual networking and learning forum. Running for two days on May 12-13 at the Dubai International Convention & Exhibition Centre (DICEC), the show will focus on key contemporary issues such as improving operational performance, utilizing new technology developments and how the call centre can best support an organization's ability to create and retain customers, and raise customer advocacy.
According to Dominick Keenaghan, president of show organisers INSIGHTS, "the annual MECC '10 event is the most significant call centre show in the region and the MECC '10 Exhibition offers a compelling opportunity for visitors to discover and explore the many new, exciting and important ideas and developments currently gaining traction in the customer interaction market space. Whether organizations are looking to build a new call centre from scratch, enhance their existing operations, re-examine their current customer-interaction strategy or develop new vendor relations, MECC '10 will allow them to compare and contrast the latest products, services and solutions. All of the region's top contact centre suppliers with their latest offerings are participating alongside the world's top specialist providers in areas such as workforce management, quality assurance, human resource development and performance management.
As well as visiting the stands directly with any particular enquiries, visitors can also collect new ideas and learn about new products and services in the "Free Vendor Seminars" area. This program has been significantly enhanced this year and special sessions on "green issues", "the top 10 tactics to improve call centre performance immediately", and a special Outsourcing face-off between the region's top Outsource Service Providers (OSPs) address several of the most important issues that many organisations are struggling with at present. Other notable aspects of the show include free call centre business consultancy and special show discounts and promotions that will only be available this week.
MECC '10 is part of the inaugural Middle East "Voice of the Customer" week and which is being sponsored by Smartlink, the Saudi-based Outsourcing and Contact Centre Solutions provider. Other MECC ‘10 sponsors include, Avaya, a global leader in enterprise communication systems and SpancoGKS, a fast growing BPO specialist.
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