The National Health Insurance Company, Daman, has signed an agreement with Assist America, the world’s largest provider of global emergency services through group benefit plans, to provide emergency healthcare to its premium policy holders. Daman, the UAE’s first specialized national health insurance company, is the first UAE-based health insurance company to partner with Assist America, which has more than 33 million customers worldwide. Under the agreement, Daman’s premium policy holders will have worldwide emergency coverage 24/7, 365 days per year, whenever they are traveling more than 100 miles from their country of residence for more than 90 days.
Effective immediately, all holders of Daman’s Regional, International and Global policies can call a dedicated operation centre staffed with doctors and qualified medical practitioners. This operations centre will personally service members, facilitating medical care at appropriate hospitals, arranging emergency medical evacuations, overseeing care of dependents, transporting family members for compassionate visits, arranging return of mortal remains and many other services as required.
“We are delighted to sign this agreement with Assist America to bring to the UAE a unique service offering – both in its scope and quality,” said Axel Tettenborn, Chief Operating Officer at Daman, the National Health Insurance Company. “Assist America is a reputable global provider of emergency healthcare and their reputation for quality delivery is closely in line with our service delivery mission.”
Assist America has provided Daman customers with an exclusive Operations Center phone number to call in times of need. The Assist America emergency response team that answers the phone is made up of trained multilingual medical practitioners, including doctors and nurses, who can advise and assist quickly and professionally in a medical emergency. This team can activate a seamless and powerful global resource network of more than 600,000 pre-qualified service providers to respond to any member’s emergency situation. Assist America, which has direct billing agreements with 2200+ hospital partners in more than 88 countries, then liaises with Daman to ensure necessary care is delivered.
“We have selected Daman as our first UAE health insurance ally following a long period of evaluation and are extremely pleased about this partnership. said Curtis J. Kelly, Vice President for Assist America. “Not only is Daman the largest health insurance provider in the Middle East, but the corporate philosophy and mission to keep health and safety as the first concern closely mirrors our own. This is a strong partnership based on shared values, global capabilities and great potential for mutual success and benefit for both companies and our members.”
About National Health Insurance Company – Daman
The National Health Insurance Company – Daman, was formed by the Abu Dhabi government in a strategic partnership with RE Munich. Today it offers five health insurance products including its Abu Dhabi plan, UAE plan, Regional, International and Global plans. Each of these products has been tailored to offer the widest possible care at the appropriate price point. For more information, please visit www.damanhealth.ae.
About Assist America
Founded in 1990, Assist America, Inc. is the world’s largest provider of global emergency assistance in partnership with insurance benefit plans. Its worldwide network of professionals responds quickly to any eligible participant who becomes medically compromised while traveling more than 100 miles from home. From simple doctor referrals to complex intercontinental evacuations and more, Assist America saves lives every day. The company, headquartered in Princeton, New Jersey, USA, serves more than 22 million members and over 250,000 enterprises through benefit programs from the world’s most prominent insurance providers. More information about Assist America is available at www.assistamerica.com.
