operation amlak: special agents team revolutionize customer service in the uae
Leading Islamic Home finance provider launches initiative to deliver its services to customers wherever they are
Amlak Finance PJSC, the largest publicly listed Islamic Home Finance Company offering Sharia’a solutions, and the pioneer of home finance in the UAE is bringing customer service to the forefront in the regional home finance industry. In a campaign launched today, Amlak is introducing Amlak Special Agents, a team dedicated to improving customer relations for its clientele.
The concept of Amlak Special Agents will assist clients in catering to their home finance needs while maintaining a level of convenience and managing their daily schedules. The concept's main objective is to make the whole home finance experience a more convenient one for all clients at different stages of their experience, whether at the initial decision making stage, the finance selection stage, the documentation stage, or even at the final settlement stage.
To ensure that every client gets the attention he/she deserves, the Special Agents will work in a team so that an agent will always be available. For those individuals who are still trying to decide the right financing options, Amlak Special Agents will work alongside the customer to help him/her make the most informed decision.
Arif Alharmi, CEO of Amlak Finance commented, “Choosing the right financer and the most appropriate finance mode to suit the individual needs of clients is one of the biggest decisions that people make when buying a property, and with the rapid growth of this sector in the UAE it can be a confusing time in their lives. Inside Amlak we have teams of experts working hard to ensure that clients make the right decision by choosing Amlak and are provided the right finance option. This service is designed to leverage this wealth of knowledge to help our customers enjoy a smooth purchasing process from start to finish. While developing Islamic home finance solutions for our customers in this growing sector is of paramount importance, it is also equally notable that there is a necessity to include how these products will be implemented, delivered, and serviced to our clientele. These types of customer service initiatives are essential to ensure that all of our product offerings come complete with the best compliments for our customer base.”
For existing customers, Amlak Special Agents will be couriers managing all documentation from the client to be handed to Amlak, or deliver paperwork to the client whether that be at his/her work, home, or anywhere in between.
“In a rapidly developing industry, it is no longer enough to have original financial solutions, everyone is developing that; what will create loyalty in customers, is the attention they receive while buying into these innovative solutions,” concluded Alharmi of Amlak Finance.
Furthermore, Amlak Special Agents will also be available in malls, specialized events, road shows in selected organizations, developers' sales centres and selected business centres to meet clients and advise them for their best finance option.
