Ensuring total customer satisfaction by providing superior services and facilities has always been Ras Al Khaimah Free Trade Zone's (RAK FTZ) primary guiding principle from its inception. Supported by a comprehensive and efficient Enterprise Resource Planning & CRM System using SAP, IT Network & Infrastructure Systems, and a Cisco telecommunications infrastructure for voice telephony, the free zone is able to deliver and provide its clientele with excellent services and a convenient business environment.
RAK FTZ is among the institutions which have been recognised for successfully implementing an integrated platform using SAP to execute its business operations.
Transguard Group, a part of the Emirates Group and the largest business support services conglomerate in the Middle East and the leading security services provider, has recognised the significant contribution of RAK FTZ's IT information system towards the success of its operation. Prompted by SAP's endorsement and the free zone's achievement in the implementation of Human Capital Management System (HCM), representatives from Transguard Group including their Head of Information Technology, Steve Jenkins and Senior Payroll Manager, Thomas Mathew visited the free zone to exchange ideas and gain knowledge from RAK FTZ's Information Technology team’s implementation experience. They also shared best practices, functional and product features of HCM module within SAP.
Jerry Williams, Director of Information Technology welcomed the visitors and provided an overview of the free zone's IT Infrastructure and Information System Platforms. He briefed them on the challenges faced during the implementation, and how proper planning can help to resolve and mitigate the risks in implementing such large systems and create success. He further shared how various aspects of the system have been of great assistance to the zone. “The system has increased operational efficiency and reduced administrative work by 50 per cent,” he said. Prashant Murthy, the Lead Consultant for SAP, added how the HCM system has helped to organise and manage the free zone’s employee data and reduce payroll processing time.
Steve Jenkins, Head of Information Technology at Transguard Group, expressed his gratitude for RAK FTZ's cooperation and the time, information and experience shared by the zone’s IT Department. He said, “The visit has been a valuable contribution to our effort to explore suitable and effective HCM solutions.”
“Development and upgrade of the zone's IT infrastructure and its systems is a part of the continuous commitment of RAK FTZ's IT Department and we welcome joint knowledge exchanges such us this where we can be of assistance not only to our clients but other UAE institutions,” said Williams.
Recently, RAK FTZ has successfully implemented a SAP system to run its entire end to end Business Processes. All core processes, such as Company Registration, License Renewal, De-registration processes, Amendments etc, now run through SAP bringing an enterprise-wide, real time integration of various business processes including Financial, Materials management, HCM, Plant Maintenance, Sales & Distribution, and Real Estate Management modules. “Our investors are assured of fast and efficient service on par with those offered by outstanding free zones worldwide,” added Williams.
Ras Al Khaimah Free Trade Zone (RAK FTZ) is a world-class business hub and a vehicle for industrial growth and development. The free zone, with its cutting-edge technology and keen customer focus, offers on-demand and custom-built support services to investors in a cost-effective and flexible environment. The Free Zone also offers a range of unique services which include the legal, human resources and marketing assistance.
The Free Trade Zone has created a system of four Parks – Business Park, Industrial Park, Technology Park and Al Ghayl Industrial Park– which offer identical advantages and benefits to investors. Backed by legislations allowing 100 per cent foreign ownership, tax-free environment, transparent laws and 100 per capital and profit repatriation, the free trade zone is well-positioned for global commerce.
Ras Al Khaimah Free Trade Zone is one of the fastest growing free trade zones, with more than 4,700 companies from 106 countries around the globe.
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