As part of Raya’s strategy to cater to the increasing demand for Contact Center services in the Middle East and North Africa (MENA) region, the company recently moved to a state-of-the-art contact center in the 6th of October City, Egypt. The new contact center building was inaugurated by H.E. Dr. Ahmed Nazif, the Prime Minister of Egypt.
The event was attended by number of ministers, government dignitaries and representatives from the IT and telecom sector. The new fully-equipped building occupies 53,800 square meters and accommodates over 800 seats. It is equipped with the latest telecommunications technologies to offer a wide array of high quality services for Raya’s diversified portfolio of clients all over the world 24/7. These services are delivered by a team of qualified, well-trained, multilingual agents who are able to carry out effective cross-cultural communication.
The building is equipped with control units to monitor and to record all calls in addition to a strict security system that guarantees the confidentiality of clients’ information in an attempt to comply with international quality standards. The advanced telecom infrastructure offers secure, stable and reliable connection to all places in the world.
Khaled Shash, Managing Director of Raya Contact Center, said, “This building is an important landmark in the development of Raya Contact Center operations, as it offers advanced telecom infrastructure to ensure high quality of calls and facilitates the operation’s control process. Moving to the new building will help to improve the communication among the staff, which will reflect positively on the professionalism and efficiency with which many managerial functions were carried out.”
Medhat Khalil, Chairman and CEO of Raya, said, “It is part of Raya’s strategy to focus on outsourcing contact center services to international clients, who require a high degree of professionalism and compliance with international quality standards. The increasing demand on this type of services in addition to Raya Contact Center’s successful track record motivated us to invest in this building that is a valuable addition to all Raya employees.”
About Raya Corporation:
Based in Cairo, Raya Corporation is a pioneer in the field of Information Technology and Telecommunications in the Middle East. Through its branches in Saudi Arabia and United Arab Emirates, Algeria & USA and its partners in the region, Raya, with a group of employees of around 2100 professionals, provides technological solutions and world-standard value-added services. The company has succeeded in introducing several mega-projects in the fields of finance, industry, telecommunications, government and different services. For more information about Raya, please visit the website: http://www.rayaholding.com
