STC affirms leadership in providing after sales services with an innovative approach

As part of STC’s efforts to stay connected with their customers, develop its after sales services, and ensure the quality and service, STC CEO, Eng Jameel bin Abdullah Al Molhem inaugurated the Electronic Channels Center at STC HQ in Riyadh following its new expansion. 

As part of the launch he received a detailed presentation on the Center’s role and goals which copes the new evolution of social networking using the web and staying connected with the customer by providing services and technical support via electronic channels including M3com, eCare, Twitter, and Facebook managed by a group of specialists.  The new direct technical support program “Online Chat 906” was launched in the beginning of 2011 aiming to provide technical support to broadband customers providing assistance to thousands of customers.  On the Twitter page, a new technical support channel under the name STCcare was launched providing all technical services and support to internet, Jawal, and Hatif customers. A team of technical support staff for the Company’s Facebook page has been dedicated to the project in addition to providing technical support for broadband services using a customer eCare notification system on M3com allowing customers to send their requests electronically to the support team who in return address the customers’ requests and respond to them. 

In order to provide unique quality services, the CEO visited the Quality Services Center 906 and received a full briefing on the work and tasks of the Center which aims at following up on the service quality provided to the customer while at the same working with both speed and efficiency to resolve issues that may arise when activating the service. This is order to achieve the necessary efficiency in providing the best services by availing the best tools and channels possible. 

Al Molhem confirmed during his tour the company’s commitment to its customers and its keenness in providing state of the art services that meets the customers’ aspirations using direct channels to service them with quality, efficiency and speed indicating that the nature of providing services to customers is an evolving process.  Staying connected via social networks using the internet has great value and importance as well as the development of voice services to DSL, Invision, QuickNet, and others. The Company is keen to support its human resources, develop them, and utilize modern and advanced technology to support the Center and resolve issues that may face customers before contacting the Center. 

He added that the Company places great interest in its customers underscoring the fact that STC is the only Company in the Kingdom that provides and delivers comprehensive internet services the customers’ homes for free. In addition to that, it is the only company that puts high emphasis on after sales services using a team of qualified professionals specializing in broadband technology, installing it for free without any additional charges to be borne by customers.